Refund & Cancellation

At Indira Store, we are committed to ensuring a smooth and hassle-free shopping experience for our customers. If you need to cancel an order, return a product, or request a refund, please read our policy below for full details.

1. Order Cancellation Policy

We understand that plans change, and you may need to cancel your order.

Cancellation Before Shipping

✅ Orders can be canceled within 24 hours of placement for a full refund.
✅ If the order has been processed but not shipped, cancellation may still be possible, but a cancellation fee may apply.

Cancellation After Shipping

❌ Once the order has been shipped, cancellation is not possible. However, you can return the item once it is delivered.

How to Cancel an Order?

1️⃣ Email us at support@indirastore.com with your order number and reason for cancellation.
2️⃣ If the order has not been processed, we will confirm the cancellation and process the refund within 5-7 business days.
3️⃣ If the order has been shipped, you will need to initiate a return after receiving the item.

2. Return & Refund Policy

We accept returns under specific conditions to ensure fairness to all customers.

Eligibility for Returns & Refunds

✔ Damaged or Defective Products – If your item arrives damaged, defective, or incorrect, we will replace or refund it at no extra cost.
✔ Unused & Unworn Products – Returns are accepted within 7-14 days of delivery, provided the item is in original condition (unused, with tags, and in its original packaging).
✔ Size or Fit Issues – If you ordered the wrong size, you can return the item and place a new order for the correct size.

Items Not Eligible for Return

❌ Items that have been worn, washed, altered, or used.
❌ Final sale, clearance, or discounted items (unless damaged or incorrect).
❌ Accessories, undergarments, and personal hygiene products for health and safety reasons.
❌ Returns requested after 14 days from the delivery date.

3. How to Initiate a Return & Refund

To return an item, follow these steps:

1️⃣ Contact Us – Email veerrajuchowdaryj@gmail.com or call +91 9533655527 with your order number and reason for return.
2️⃣ Approval & Return Instructions – If approved, we will provide the return shipping details.
3️⃣ Ship the Item Back – Securely pack and send the item back within 5 days of receiving approval. Return shipping costs are covered by the customer unless the item is defective or incorrect.
4️⃣ Refund Processing – Once we receive and inspect the returned item, refunds will be issued within 5-10 business days via the original payment method.

Return Shipping Costs

  • If the return is due to our mistake (wrong item, defective product), we will cover the return shipping costs.

  • If the return is due to a change of mind or incorrect order by the customer, return shipping costs must be paid by the customer.

4. Exchange Policy

We offer free exchanges in case of:
✔ Incorrect item received.
✔ Damaged or defective item.

For size or color changes, we recommend returning the original item and placing a new order.

5. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, check with your bank or payment provider as processing times may vary.

  • If the issue persists, contact us at support@indirastore.com, and we’ll be happy to assist you.

6. Refund Methods

Your refund will be issued to the original payment method used during checkout. This includes:

💳 Credit/Debit Card – Refunds will appear in your account within 5-10 business days.
💰 Online Wallets – Refunds will be processed within 3-5 business days.
🎟 Store Credit – If you prefer, we can issue a store credit for future purchases.

7. Exceptions & Special Cases

🔸 If an order is delayed due to circumstances beyond our control (e.g., natural disasters, courier delays), refunds may not be possible.
🔸 If a return is received in used/damaged condition, we reserve the right to deny the refund or issue a partial refund.
🔸 If a product has a manufacturer’s warranty, please contact the brand for further assistance.

8. Contact Us

For any refund or cancellation inquiries, please contact our customer service team:

📧 Email: veerrajuchowdaryj@gmail.com
📞 Phone: +91 9533655527
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM

We value your trust and aim to provide the best shopping experience at Indira Store!

Would you like any additional customization, such as an extended return window for special occasions or loyalty program perks? 😊