Product Name: Men Leather Soft Casual Shoes Package Contains: It has 1 Pair of Shoes UK/IND Size (In MM): UK/ IND 6 US Size: US / 7 Euro Size: EUR / 40 Outer Material: Synthetic Leather Sole Material: Airmix Color: Black Closure: Slip On Combo: Pack of 1 Ocassion: Casual Weight: 800

At Indira Store, we are committed to ensuring a smooth and hassle-free shopping experience for our customers. If you need to cancel an order, return a product, or request a refund, please read our policy below for full details.

1. Order Cancellation Policy

We understand that plans change, and you may need to cancel your order.

Cancellation Before Shipping

✅ Orders can be canceled within 24 hours of placement for a full refund.
✅ If the order has been processed but not shipped, cancellation may still be possible, but a cancellation fee may apply.

Cancellation After Shipping

❌ Once the order has been shipped, cancellation is not possible. However, you can return the item once it is delivered.

How to Cancel an Order?

1️⃣ Email us at support@indirastore.com with your order number and reason for cancellation.
2️⃣ If the order has not been processed, we will confirm the cancellation and process the refund within 5-7 business days.
3️⃣ If the order has been shipped, you will need to initiate a return after receiving the item.

2. Return & Refund Policy

We accept returns under specific conditions to ensure fairness to all customers.

Eligibility for Returns & Refunds

✔ Damaged or Defective Products – If your item arrives damaged, defective, or incorrect, we will replace or refund it at no extra cost.
✔ Unused & Unworn Products – Returns are accepted within 7-14 days of delivery, provided the item is in original condition (unused, with tags, and in its original packaging).
✔ Size or Fit Issues – If you ordered the wrong size, you can return the item and place a new order for the correct size.

Items Not Eligible for Return

❌ Items that have been worn, washed, altered, or used.
❌ Final sale, clearance, or discounted items (unless damaged or incorrect).
❌ Accessories, undergarments, and personal hygiene products for health and safety reasons.
❌ Returns requested after 14 days from the delivery date.

3. How to Initiate a Return & Refund

To return an item, follow these steps:

1️⃣ Contact Us – Email veerrajuchowdaryj@gmail.com or call +91 9533655527 with your order number and reason for return.
2️⃣ Approval & Return Instructions – If approved, we will provide the return shipping details.
3️⃣ Ship the Item Back – Securely pack and send the item back within 5 days of receiving approval. Return shipping costs are covered by the customer unless the item is defective or incorrect.
4️⃣ Refund Processing – Once we receive and inspect the returned item, refunds will be issued within 5-10 business days via the original payment method.

Return Shipping Costs

• If the return is due to our mistake (wrong item, defective product), we will cover the return shipping costs.
• If the return is due to a change of mind or incorrect order by the customer, return shipping costs must be paid by the customer.

4. Exchange Policy

We offer free exchanges in case of:
✔ Incorrect item received.
✔ Damaged or defective item.

For size or color changes, we recommend returning the original item and placing a new order.

5. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, check with your bank or payment provider as processing times may vary.
• If the issue persists, contact us at support@indirastore.com, and we’ll be happy to assist you.

6. Refund Methods

Your refund will be issued to the original payment method used during checkout. This includes:

💳 Credit/Debit Card – Refunds will appear in your account within 5-10 business days.
💰 Online Wallets – Refunds will be processed within 3-5 business days.
🎟 Store Credit – If you prefer, we can issue a store credit for future purchases.

7. Exceptions & Special Cases

🔸 If an order is delayed due to circumstances beyond our control (e.g., natural disasters, courier delays), refunds may not be possible.
🔸 If a return is received in used/damaged condition, we reserve the right to deny the refund or issue a partial refund.
🔸 If a product has a manufacturer’s warranty, please contact the brand for further assistance.

8. Contact Us

For any refund or cancellation inquiries, please contact our customer service team:

📧 Email: veerrajuchowdaryj@gmail.com
📞 Phone: +91 9533655527
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM

We value your trust and aim to provide the best shopping experience at Indira Store!

Would you like any additional customization, such as an extended return window for special occasions or loyalty program perks? 😊

Shipping & Delivery Policy

At Indira Store, we strive to provide a smooth and reliable shipping experience for all our customers. Whether you're shopping for the latest fashion trends or timeless classics, we ensure your orders are delivered safely and on time.

1. Order Processing & Handling Time

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and public holidays).
• Once your order is processed, you will receive a confirmation email with your tracking details.
• If an item is out of stock or requires additional processing time, you will be notified via email.

2. Shipping Methods & Estimated Delivery Times

We offer a range of shipping options to suit your needs:

Shipping MethodEstimated Delivery TimeShipping CostStandard Shipping5-7 business daysFreefor orders above $XX, otherwise $X.XXExpress Shipping2-4 business days$X.XXSame-Day/Next-Day DeliveryAvailable in select locations$X.XXInternational ShippingVaries by destinationCalculated at checkout

Note: Delivery times are approximate and may be affected by external factors such as weather conditions, courier delays, or high order volumes during sales and holidays.

3. Shipping Destinations

We currently ship to the following locations:

✅ Domestic Shipping: We ship across [Country Name], covering major cities and remote areas.
✅ International Shipping: Available to select countries. Shipping fees and delivery times vary based on destination.

If your location is not listed at checkout, please contact our customer service for assistance.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email.
• You can track your package through our [Order Tracking Page] or the shipping carrier’s website.
• If you haven’t received tracking details within the expected timeframe, reach out to our support team.

5. Important Shipping Information

📌 Address Accuracy: Please ensure that your shipping details are correct at checkout. Indira Store is not responsible for orders shipped to incorrect addresses provided by customers.

📌 Delivery Attempts: If the courier is unable to deliver your package, they will attempt re-delivery or leave a notification for pickup at a local hub.

📌 Customs & Duties (For International Orders):

• Import duties, taxes, and customs fees may apply depending on your country’s regulations.
• These charges are not included in the order total and are the buyer's responsibility.
• Please check with your local customs office before placing an order.

6. Delayed, Lost, or Missing Packages

If your package is delayed beyond the estimated delivery time:
✔ First, check your tracking number for the latest updates.
✔ If your tracking hasn’t updated in a few days, please contact the shipping carrier.
✔ If the issue persists, reach out to Indira Store Customer Support, and we will assist you in locating your package.

Lost Package? If a package is confirmed as lost by the courier, we will initiate a replacement or refund based on availability.

7. Returns Due to Failed Delivery

If an order is returned to us due to:
❌ Incorrect shipping address
❌ Unclaimed package
❌ Failed delivery attempts

We will notify you and arrange a re-delivery (additional shipping charges may apply) or a refund (excluding shipping costs).

8. Shipping During Peak Seasons & Holidays

During high-demand seasons (such as Black Friday, Christmas, and special promotions), shipping times may be slightly longer due to increased order volumes. We recommend placing your order early to avoid delays.

9. Contact Us

For any questions or concerns regarding shipping, feel free to reach out:

📧 Email: veerrajuchowdaryj@gmail.com
📞 Phone: +91 9533655527
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM

We appreciate your trust in Indira Store and are committed to delivering the best shopping experience!